Privacy Policy

Introduction

At BuyRainClouds ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our rain gifting service.

This policy applies to all users of our website and services, including customers, recipients of rain gifts, and visitors to our site.

Information We Collect

Personal Information You Provide

• Contact Information: Name, email address, phone number
• Payment Information: Credit card details, billing address (processed securely through Stripe)
• Recipient Information: Phone number (deleted immediately after SMS delivery) and location coordinates for rain delivery
• Messages: Personal messages you include with rain gifts
• Account Information: Login credentials if you create an account

Information We Collect Automatically

• Usage Data: How you interact with our website and services
• Device Information: IP address, browser type, operating system
• Location Data: General location for service improvement (with your consent)
• Cookies: Small data files stored on your device for functionality and analytics

Weather Data

We access weather information from third-party services to detect rainfall at recipient locations. This data is used solely for delivering rain gift notifications and is not stored long-term.

How We Use Your Information

• Service Delivery: To process orders, detect rainfall, and send rain delivery notifications
• Payment Processing: To securely process payments and prevent fraud
• Communication: To send order confirmations, delivery notifications, and customer support
• Service Improvement: To analyze usage patterns and improve our services
• Legal Compliance: To comply with applicable laws and regulations
• Marketing: To send promotional emails (with your explicit consent only)

Consent Requirements

By placing an order, you confirm that you have obtained explicit consent from the recipient to send them an SMS notification. We permanently delete recipient phone numbers immediately after the notification is sent to minimize data retention and protect privacy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: With trusted partners who help us operate our services (payment processors, weather data providers, SMS/email services)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In the event of a merger, sale, or transfer of our business
• With Your Consent: When you explicitly authorize us to share your information

Data Security

We implement robust security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure payment processing through Stripe (PCI DSS compliant)
• Regular security audits and updates
• Limited access to personal data on a need-to-know basis
• Secure data storage with regular backups

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Recipient Phone Numbers: Deleted immediately after the rain notification SMS is successfully sent (typically within seconds of rain detection)
• Order Data: Retained for 7 years for accounting and legal purposes
• Account Information: Retained until you delete your account
• Communication Records: Retained for 3 years for customer service purposes
• Marketing Data: Retained until you unsubscribe

Your Rights

Under applicable data protection laws (including GDPR), you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Correct any inaccurate or incomplete information
• Erasure: Request deletion of your personal data (subject to legal obligations)
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your data in certain circumstances
• Objection: Object to processing based on legitimate interests or for marketing
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us at [email protected].

Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand how you use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with consent)

You can control cookies through your browser settings, though disabling essential cookies may affect site functionality.

International Data Transfers

Our servers are located in the European Union. If we transfer data outside the EU, we ensure adequate protection through standard contractual clauses or adequacy decisions. We do not transfer personal data to countries without adequate data protection laws.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or through our website. The "Last updated" date at the top of this page indicates when the policy was last revised.

Publisher

This service is published by:

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

Data Protection Authority

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit) or your local data protection authority.